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What Governs Your Account at sgp data

When you open an account with us, these terms outline how your account works, what you can do in the lobby, how deposits and withdrawals move through DANA…

Account access depends on local lawPayment rails: DANA, OVO, GoPay, QRISWithdrawal verification requiredSupport available across live chat and email
Explore the Lobby Read FAQ
sgp data What Governs Your Account at sgp data
CONTACT AND ESCALATION

How to Reach Us About Policy or Disputes

Team online

Live Chat

Available during lobby hours (07:00–23:00 WIB). Open the help icon at the foot of the lobby to connect with a support agent who can explain any term or process a dispute.

Email Support

Send policy questions or formal complaints to [email protected]. We aim to respond within 24 hours with clarification or next steps for resolution.

Account Settings

Log in, navigate to Settings > Account & Privacy, and select 'Request Policy Clarification' to ask about how a specific term applies to your account or withdrawal.

ACCOUNT INTEGRITY

How We Handle Your Data and Account Security

Data Retention

We keep your account details, transaction history and identity verification records for as long as your account is active, plus 5 years after closure for tax and fraud-prevention purposes.

Verification at Withdrawal

Before funds leave your account to DANA, OVO, GoPay or QRIS, we verify your identity using document upload in the wallet screen. This protects you and ensures money reaches the right person.

Cookie and Login Consent

When you log in, session cookies store your preferences and game state. You can disable non-essential cookies in your browser; essential cookies cannot be turned off without losing access.

Password and 2FA

You control your password; we recommend changing it every 90 days. Optional two-factor authentication (2FA) via SMS adds a layer—enable it in Settings > Security.

Request Your Data

Email [email protected] with 'Data Subject Request' in the subject line. We'll send your account data, deposit history and personal details within 14 days.

Update or Delete Your Account

Go to Settings > Account & Privacy to edit your email, phone or address. To request full account deletion, contact support with proof of identity; the process takes 30 days.

Frequently Asked Questions About Our Terms

Your account belongs only to you—you cannot sell it, give it to someone else, or let a friend use your login. If we find two people accessing the same account from different locations, we'll pause it until you verify your identity and confirm the activity is legitimate.

Access depends on local law. We're built for Indonesia, and eligibility to deposit and withdraw via DANA, OVO, GoPay and QRIS depends on where you live and your local regulations. Contact support if you're unsure whether you can access the lobby from your location.

Verification protects you—we confirm the account holder matches the person receiving the funds, and we comply with local financial rules. Upload a government ID or passport photo in your wallet; verification takes 1–2 minutes most of the time.

If we find underage use, fraud, breach of these terms, or repeated dispute of legitimate transactions, we can pause or close your account. You'll receive notice via email. Dispute this closure by replying to the notice or emailing [email protected] within 7 days.

We keep transaction history, identity documents and account records for 5 years after closure for tax compliance and fraud investigation. Personal data (email, phone) can be deleted sooner if you request it; email support with 'Delete My Data' in the subject line.

Yes. If a transaction appears on your account that you didn't make, contact support immediately via live chat or email [email protected]. Provide the transaction ID, date and amount. We'll investigate within 5 business days and, if fraudulent, refund or reverse the transaction.

Essential cookies let you log in, save your game state and keep your account secure—you can't turn these off. Non-essential cookies track how you use the lobby so we can improve it. You can disable non-essential ones in your browser settings without losing access to your account.

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