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How we handle your privacy at sgp data

When you open an account with us, your personal data — from your DANA wallet details to your withdrawal history — is protected under strict security protocols.

Data security practicesYour account access rightsContact us anytime
sgp data How we handle your privacy at sgp data
REACH OUR TEAM

How to contact us about your privacy

Team online

Email support

Send privacy requests to our support inbox. We respond within 48 hours on weekdays. Include your account email and a clear description of your request.

Live chat

Chat with our team Monday to Friday, 09:00–22:00 Jakarta time. Use the help widget in your account lobby to start a conversation about data access or deletion.

Account settings

Review or update your personal data directly in your account settings under Privacy & Security. Changes take effect immediately on your next login.

SECURITY & CONTROL

How we protect your privacy in practice

Encryption and storage

Your passwords, payment methods and personal data are encrypted in transit and at rest. Servers are hosted in secure data centres with restricted access and continuous monitoring.

Payment data handling

When you deposit via DANA, OVO, GoPay or QRIS, payment details are never stored on our system. Your wallet credentials stay with the payment provider; we only record the transaction amount and timestamp.

Cookie transparency

We use cookies to remember your login, show you your account balance and track which games you visit. You can adjust cookie settings in your browser without losing access to your account.

Access and deletion rights

You can request a copy of all data we hold about you, or ask us to delete your account and associated records. Where local law permits, these requests are processed within 30 days.

Third-party sharing

We share your data only with payment processors, fraud-prevention partners and, where local law requires, regulatory authorities. We never sell your personal information to advertisers or brokers.

Policy updates

If we change this privacy policy, we'll notify you via email and ask for your consent before the new terms take effect. You can review the full history of changes in your account dashboard.

Privacy policy FAQs

Yes. Go to your account settings, select Privacy & Security, then choose Download My Data. We'll prepare a file containing your name, email, phone, address, deposit history and game records. This usually takes 24–48 hours.

When you request account closure, we retain some data for legal and fraud-prevention reasons — typically 5–7 years for payment records. Personal details like your name and email are anonymised after 12 months where local law permits.

We never store your DANA, OVO, GoPay or QRIS wallet credentials. Payment providers keep that data. We retain your transaction history (amounts and dates) for 7 years to comply with local financial regulations.

You can disable non-essential cookies in your browser settings without losing account access. However, some cookies are required for login and account security. Disabling all cookies may affect your ability to stay logged in.

No. We never sell personal data. We share data only with payment processors to clear deposits, fraud-prevention tools to protect your account, and where local law requires it, with regulators.

Contact our support team immediately via email or live chat. We'll investigate within 48 hours. If you believe your rights have been breached, you can file a complaint with your local data-protection authority.

We use game history to verify payouts, detect fraud patterns and personalise your lobby experience — showing you games you've played before. Game records are stored securely and never shared with third parties without your consent.