Reference

What you need to know about your account with us

Q: Can I request a copy of my data?

Yes. Email support@sgpdata.xyz with your account name and request a data export. We compile all deposit records, withdrawal history, email logs and device activity into a downloadable file and send it within five business days.

When you open an account at sgp data, you're protected by our commitment to transparent account practices, secure data handling, and accessible support.

Data ProtectionAccount SecurityWithdrawal Verification24/7 Support Access

Explore the Lobby Read FAQ

How we handle your information and account activity

sgp data Service availability depends on jurisdiction. Users are responsible for checking local law before access.

sgp data operates your account within local regulations. We collect your name, email, phone number and deposit details to verify your identity and process withdrawals. Your data is encrypted on our servers and shared only with payment partners — DANA, OVO, GoPay, QRIS and bank partners

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— to clear deposits and payouts. We retain account records for seven years or as required by local law. Cookies track your session and login activity to keep your account safe from unauthorised access. You can request a copy of your data or ask us to
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update it at any time by contacting support. Account access depends on local law where you play.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your account or data

Team online

Live Chat

Open the chat widget in your account lobby. Our team responds in real time, 24 hours a day. You can ask about your deposit, withdrawal status, or data rights.

Email Support

Email [email protected] with your account question or data request. We reply within 24 hours with a full explanation and next steps for your withdrawal or data update.

Account Settings

Log in and open Settings to update your phone, email or payment method. Verification happens immediately for security. You can also request your data export from the same menu.

HOW WE PROTECT YOU

Security, data and your account rights explained

Encrypted Deposits

When you send money via DANA, OVO, GoPay or QRIS, your transaction is encrypted end-to-end. We verify each deposit against your identity and anti-fraud checks before crediting your wallet.

Withdrawal Verification

Every withdrawal request triggers identity and account-history verification to prevent fraud. Payouts to your payment method are processed within hours of approval and confirmed by email.

Data Retention

We keep your account data, deposit records and withdrawal history for seven years to comply with local regulations. After account closure, we securely delete personal information unless law requires us to retain it.

Cookie & Session Control

We use cookies to log your session, track login attempts and prevent unauthorised access. You can clear cookies from your browser settings or request session termination from your account Settings menu.

Data Access Requests

Contact [email protected] to request a copy of all data we hold about you — deposits, withdrawals, email, phone, device info. We send it as a downloadable file within five business days.

Update & Delete Rights

You can update your phone number, email address or payment method in Settings instantly. To request permanent account deletion or data erasure, email support with your account name and we'll guide you through the process.

Your account rights and our data practices

We collect your full name, date of birth, phone number, email, home address and payment details to verify your identity and process deposits and withdrawals. We also log your device type, browser and login timestamps for account security and fraud prevention.

We retain deposit records, withdrawal history and account activity for seven years as required by local regulation. After you close your account, we keep only the data we're legally obliged to retain and securely delete the rest within 30 days.

Yes. Email [email protected] with your account name and request a data export. We compile all deposit records, withdrawal history, email logs and device activity into a downloadable file and send it within five business days.

Every withdrawal is verified against your account history, deposit source and identity details before approval. Once approved, we route the payout to your payment method — DANA, OVO, GoPay, QRIS or bank account — within hours, and send a confirmation email.

When you request account closure, we freeze your wallet balance, cancel any pending deposits or withdrawals, and begin data retention on a seven-year schedule. You can request permanent data deletion after closure; we process that within 30 days of your signed request.

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end and routed through our payment partner's secure gateway. We verify each transaction against your identity before crediting your wallet, and we never store your payment method details on our servers.

Yes. Log in to your account, open Settings and update your email, phone or payment method instantly. Each change triggers a verification code sent to your registered contact to confirm it's you. Your wallet balance and account history remain active throughout.

What you need to know about your account with us

Contact us about your account or data

Live Chat

Email Support

Account Settings

Security, data and your account rights explained

Encrypted Deposits

Withdrawal Verification

Data Retention

Cookie & Session Control

Data Access Requests

Update & Delete Rights

Your account rights and our data practices

01 What personal information does sgp data collect?

02 How long do you keep my account data?

03 Can I request a copy of my data?

04 Is my withdrawal verified before payout?

05 What happens to my account if I close it?

06 How do you protect my deposit when I use DANA, OVO, GoPay or QRIS?

07 Can I change my registered email, phone or payment method?

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